Terms of Use

1. Agreement to Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Playa Cruisers, Inc. ("Playa Cruisers," "Company," "we," "our," or "us") governing your access to and use of our website located at https://playacruisers.com (the "Website"), including accounts, waitlists, and related content, features, and digital services available through the Website (together with the Website, the "Services").

Use of the Playa Maps mobile application is governed by the dedicated Playa Maps Terms of Use. Vehicle rentals booked through the Website are also subject to the rental agreement and related policies presented at booking and checkout, including our Rental Cancellation Policy. If there is a conflict between these Terms and a rental agreement or the Playa Maps Terms for the subject matter they cover, those product-specific terms control for that subject matter.

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services.

2. Eligibility

Website and digital Services. You must be at least 13 years of age (or the minimum legal age in your jurisdiction) to access or use the Website and related digital Services. If you are under 18, you represent that you have obtained consent from your parent or legal guardian to use the Website.

Vehicle rentals.Renting or operating a Playa Cruisers vehicle is adult-only and is governed by the rental agreement presented at booking. Drivers must meet the minimum age, licensing, and other requirements stated there (currently, drivers must be 25 or older and hold a valid driver's license). Website eligibility alone does not authorize a rental.

3. License Grant

Subject to your compliance with these Terms, Playa Cruisers grants you a limited, non-exclusive, non-transferable, revocable license to access the Website and related digital Services solely for your personal, non-commercial use.

4. Prohibited Conduct

You agree not to, and shall not permit others to:

• Use the Services for unlawful purposes or in violation of any applicable law or regulation.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or non-public logic from any portion of the Services.
• Copy, reproduce, modify, distribute, or create derivative works of the Services without prior written authorization.
• Interfere with, disrupt, or impair the operation or security of the Services.
• Use automated scripts, crawlers, or bots to access the Services except as permitted by law.

5. Vehicle Rentals

If you book or operate a Playa Cruisers vehicle, your rental is governed by the rental agreement and related disclosures presented at booking and checkout (including age, license, insurance, security deposit, damage responsibility, prohibited uses, and pickup/return rules), together with our Rental Cancellation Policy. You are responsible for complying with all applicable rental requirements, traffic laws, safety rules, posted signs, and local ordinances.

These Terms govern your use of the Website and digital booking tools. They do not replace the rental agreement. Fees, deposits, damage charges, refunds, and liability arising from a vehicle rental are as set forth in the rental agreement and cancellation policy, not the website liability cap in Section 9.

Playa Maps route suggestions and navigation guidance are governed by the Playa Maps Terms of Use. Digital services are not a substitute for personal judgment, lawful driving, or safe vehicle operation.

6. Intellectual Property

All content, features, and functionality within the Services, including but not limited to text, graphics, logos, icons, images, software, and trademarks, are owned by Playa Cruisers or its licensors and are protected under intellectual property laws. Except as expressly permitted herein, you may not use, copy, or distribute any content without our prior written consent.

7. Third-Party Services

The Services may integrate with or provide access to third-party services, including payment processing (Stripe), hosting, authentication, email delivery, mapping, analytics, and similar providers. Playa Cruisers is not responsible for the availability, accuracy, or practices of such third parties, and your use of those services is subject to their separate terms and privacy policies.

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAYA CRUISERS DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that defects will be corrected.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAYA CRUISERS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES.

Except as otherwise required by law, and except for amounts expressly owed under a rental agreement (such as refunds, deposit returns, or charges for damage), our aggregate liability arising out of or relating to the Website and digital Services shall not exceed one hundred U.S. dollars ($100). Liability arising from a vehicle rental is governed by the applicable rental agreement and cancellation policy, not this Section 9.

10. Indemnification

You agree to indemnify, defend, and hold harmless Playa Cruisers and its affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (i) your use of the Services; (ii) your violation of these Terms; or (iii) your violation of any rights of another person or entity.

11. Termination

We may suspend or terminate your access to the Services, in whole or in part, at our sole discretion, at any time, without notice, if we believe you have violated these Terms or engaged in conduct that may harm the Company or others.

Upon termination, your right to use the Services shall immediately cease. Provisions that by their nature should survive—including intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and miscellaneous terms—shall survive termination.

12. Dispute Resolution

To align resolution of Website and Playa Maps disputes, the following process applies to claims arising under these Terms (except where a rental agreement specifies a different dispute process for that rental):

• Informal resolution first: contact legal@playacruisers.com and allow 30 days to resolve any dispute informally.
• Arbitration: any dispute not resolved informally shall be resolved by binding individual arbitration in Los Angeles County, California, administered by JAMS under its Streamlined Arbitration Rules and Procedures and its Consumer Arbitration Minimum Standards, and you and Playa Cruisers each waive the right to a jury trial and to participate in a class action.
• Arbitration opt-out: you may opt out by emailing legal@playacruisers.com within 30 days of first accepting these Terms, stating your intent to opt out.
• Small claims and injunctive carve-outs: either party may bring qualifying claims in small-claims court, and either party may seek injunctive relief for intellectual-property misuse.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Venue for any court proceeding permitted under Section 12 lies in Los Angeles County, California.

14. Changes to These Terms

We may revise these Terms from time to time. If we make material changes, we will provide notice through the Services or by other means. The revised Terms will be effective as of the updated "Last updated" date shown on this page. Continued use of the Services after such changes constitutes acceptance of the revised Terms.

15. Miscellaneous

If any provision of these Terms is held unenforceable, the remainder stays in effect. These Terms, together with the Privacy Policy and any product-specific terms that apply to you (including the Playa Maps Terms and any rental agreement), are the entire agreement between you and Playa Cruisers regarding the Services, except as those product-specific terms expressly provide otherwise. Failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, corporate reorganization, or sale of assets. Notices under these Terms may be provided by email to the address associated with your account or by posting on the Website.

16. Contact Us

If you have any questions about these Terms, you may contact us at: