Rental Cancellation Policy

Overview

This Rental Cancellation Policy applies to vehicle rentals booked through Playa Cruisers, Inc. It forms part of your rental booking together with the rental agreement presented at checkout and our Terms of Use. If there is a conflict between this policy and the rental agreement on cancellation or refund terms, the rental agreement controls.

Payment at reservation

Your full trip total is charged at the time of reservation. Refunds, when applicable under this policy, are issued to the original payment method and may take 5–10 business days to appear, depending on your bank or card issuer.

Customer cancellations

All times are relative to your scheduled pickup date and time (for example, 10:00 AM PT at Redondo Beach).

• Within 24 hours of booking: Full refund for any reason.
• 72+ hours before pickup: Full refund minus a $25 cancellation fee.
• 72 hours – 24 hours before pickup: 50% of the trip total is refunded; 50% is non-refundable.
• Within 24 hours of pickup or no-show: No refund; the full trip total is non-refundable.

Company cancellations

If Playa Cruisers cancels your reservation before pickup—including because a vehicle is unavailable, operations cannot proceed due to weather or other conditions beyond our reasonable control, or we otherwise cannot fulfill the booking—you will receive a full refund of amounts paid for the cancelled rental. We are not obligated to provide alternative transportation, lodging, or consequential damages beyond that refund, except as required by law.

Contact

To request a cancellation or ask about this policy, contact us as soon as possible: